Shipping Policy

CoolWork ships cooling workwear to customers worldwide. Delivery times depend on destination, carrier capacity, and customs clearance for cross-border orders.

Order processing

Orders are typically processed within 1–3 business days after payment confirmation. You will receive an email when your order ships. Tracking is provided when the carrier makes it available.

Delivery estimates

Domestic and international transit times vary. Cross-border shipments may take longer during peak seasons or when customs review is required. Estimates shown at checkout are not guarantees.

Duties and taxes

International orders may be subject to import duties, taxes, or brokerage fees charged by your country. These charges are the buyer’s responsibility unless we explicitly state otherwise at checkout.

Address accuracy

Please double-check your shipping address before placing an order. We are not responsible for delays or lost packages caused by incorrect or incomplete addresses provided at checkout.

Questions

If your package is delayed or tracking has stopped updating for an extended period, contact us with your order number and we will help investigate with the carrier.