Returns Policy

We want you to be satisfied with your CoolWork purchase. If something is not right, this policy explains how returns and refunds work.

Eligibility

Unused items in original condition may be returned within 30 days of delivery. Items must be free of wear, odor, alterations, and missing accessories (including fans, batteries, or cables when sold as a set).

Non-returnable items

Final-sale items, personalized products, and items damaged by misuse or improper charging are not eligible for return. Opened hygiene-sensitive accessories may also be excluded when noted on the product page.

How to start a return

Contact us with your order number, the item(s) to return, and the reason. We will confirm eligibility and share return instructions. Do not ship a return until you have received confirmation.

Return shipping

Unless the item is defective or we made an error, the buyer is responsible for return shipping costs and any customs fees on the return. We recommend using a trackable service.

Refunds

After we receive and inspect the return, approved refunds are issued to the original payment method. Processing usually takes several business days after inspection; your bank may need additional time to post the credit.

Damaged or incorrect items

If your order arrives damaged or incorrect, contact us within 7 days of delivery and include clear photos. We will arrange a replacement or refund as appropriate.